Few days back, when I tried to create a new record from related entity, it shows an error “Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support…”
I don’t have any plugins registered on the record creation. Am wondered why CRM is throwing this error. Also I have enabled Tracing and checked for error log, I couldn’t find enough details there also. I keep on thinking and at last, I have checked the relationship between two entities. There comes the error.
In detail, I have created a Custom entity and mapped it to Sales Order (1:N). When I am trying to create the Custom entity record from Sales Order, it throws the above mentioned error. Then I have checked the relationship and the fields that are mapped inside that. While creating the relationship, I have clicked “Generate Mappings” from the Actions Menu.
So all the system fields got auto-mapped. The thing here is, Sales Order have many Statuses like Active, Cancelled, Fulfilled, Invoiced, Submitted, and the Custom entities will be having only Active, Inactive Statuses. This created the problem and I removed this field mapping from the relationship. Now it started working like a charm.
Cheers,
Unleashing CRM 